Help

How we use cookies

Google Analytics

We use Google Analytics software to collect information about how you use www.bristolmuseums.org.uk. We do this to help us create a more useful and easy to use site. See our privacy statement for more information.

Name Purpose Expires
_utma Determines the number of unique visitors to the site Two years
_utmb  This cookie is used to establish and continue a user session on our site 30 minutes
_utmc  This works with _utmb to calculate when you close your browser When you close your browser
 _utmz This provides information about how you reached the site (eg from another website or a search engine) Six months

Youtube videos

We use youtube on some of our pages to embed video and when you visit one of these pages youtube use the following cookies.

Name Purpose Expires
_use_hitbox This is a randomly generated number that identifies your browser When you close your browser
VISITOR_INFO1_LIVE Lets Youtube count the views of embedded Youtube videos Nine months

If you find any other cookies on this site that are not listed above, please let us know at [email protected]

Accessibility

Bristol Museums, Galleries & Archives, as part of Bristol City Council, is committed to providing a website that’s accessible to the widest possible audience, regardless of technology or ability.

The site has been designed to adhere to best practice as set by the web accessibility principles by  Bristol City Council by following W3C standards.

Should you have any suggestion to improve the accessibility of the site, please let us know.

There are a number of steps we have taken to address accessibility needs that are detailed below:

Layout

The site uses Cascading Style Sheets (CSS) to control all presentation and layout so that content is well structured and easily accessible for assistive devices.

Fonts

All font sizes are relative, with the exception of graphical text which is used only minimally. Text size can be increased or decreased in your web browser by following these steps:

Windows browsers:

  1. Open your preferred web browser (applies to Internet Explorer, Mozilla Firefox and Google Chrome)
  2. Hold down the Ctrl button on your keyboard and press the plus (+) key
  3. You will find that this will enlarge the text, to enlarge again repeat the procedure
  4. Keep repeating until the text is enlarged to your requirements
  5. If you need to make the text smaller press ctrl on your keyboard and the minus ( – ) key

Apple browsers

  1. Open your preferred web browser (applies to Apple Safari, Mozilla Firefox and Google Chrome)
  2. Hold down the Apple key on your keyboard and press the plus (+) key
  3. You will find that this will enlarge the text, to enlarge again repeat the procedure
  4. Keep repeating until the text is enlarged to your requirements If you need to make the text smaller press the Apple key on your keyboard and the minus ( – ) key

Images

All images used for non aesthetic reasons have descriptive alternative text.

Content

Content across the site has been written and formatted to make it as accessible as possible. This includes:

  • The use of semantic headings which are descriptive and used to highlight sections of text
  • Clear and easy to understand language
  • Meaningful text used for all links
  • No information is conveyed exclusively through the use of colour

Colour contrast

Wherever possible we have designed pages and chosen colours to be accessible to colour-blind users. Where contrast is limited, this has been restricted to purely decorative content.

Document downloads

There are a number of PDF documents available for download across the site. You can find out more about how to configure the free Adobe Reader software to obtain greater access to PDF files by visiting the Adobe site.

Gift Vouchers

Our retail shops sell £5, £10 or £20 gift vouchers and can be used at Bristol Museum & Art Gallery or M Shed. The gift voucher may be used to buy any item from our shop, cafe or event/exhibition run by Bristol Museums, Galleries & Archives. We cannot give you change when you make a purchase with a gift voucher. At present we do not accept gift vouchers for third party run events. Gift vouchers cannot be used online – you can buy on the phone and collect.

Cancellation and refunds

Events and exhibitions

Your ticket(s) cannot be refunded or exchanged. In exceptional circumstances an exchange may be offered at the discretion of the Duty Officer.
Should cancellation of the event be necessary, we will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email, so customers are advised to check their email inbox before visiting the Museum to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, we will then refund the full price paid, including the payment processing fees, to customers.

Learning workshops

If you would like to change the date of a visit after your booking has already been confirmed, we are happy to arrange another suitable date for an administration fee of £35.
If you cancel a confirmed booking within 21 days of your booked date, you will be charged the full amount. Cancellations with 22 days or more notice of the booked date will incur an administrative charge of £35.’

Text to pay (premium SMS) terms and conditions

The amount you have selected (either £1, £2, £3, £5 or £10) plus one standard rate text message will be deducted from your available credit time if you are on a pre-pay (pay-as-you-go) phone service, or, if you are on a pay-monthly phone service the payment will appear on your monthly bill.

If you are not the bill payer, you must get permission from the bill payer before making a payment.

In the event you have insufficient funds or credit the payment will not be made. If this occurs you will not be eligible for a refund of the standard network rate charged by your mobile network provider.

We will not use your mobile phone contact details for any marketing purposes and it will not be shared with any third parties.

If you have a query about the Text to Pay (Premium SMS) service we offer please call us on 0117 922 3571. Alternatively, you can write to us at: Audience Development and Research, Bristol Museum & Art Gallery, Queens Road, Bristol BS8 1RL.

Bristol Museums, Galleries & Archives is registered with the Premium Rate Services regulator, Phone Pay Plus. Our registration number is: ORG837-51289-03976